On Point for Business
On Point for Business provides desktop and server support to small businesses
Overview
On Point for Business provides desktop and server support to small businesses. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. They also list Customer Service and Human Resources, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
On Point for Business is based in Houston, Texas. You can read more at onpointforbusiness.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used On Point for Business? Rate it.
Key features
Human Resources
Company
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