OggChat
live Chat software for customer support
Overview
Here is OggChat in plain terms. Live Chat software for customer support. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. They also list Customer Service, Messaging and Public Relations, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
OggChat is based in Missouri City, Missouri. More on oggchat.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used OggChat? Rate it.
Key features
Messaging
Public Relations
Company
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