Obsidian Software

Obsidian is a Business Service Intelligence & Analytics platform. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Big Data. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Obsidian Software is based in Madrid, Madrid. You can read more at obsidiansoft.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Obsidian Software, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.