Noesis

Noesis is a web-based platform that offers financing for commercial building equipment, including LED lighting and HVAC systems. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Commercial, Customer Service, Financial Services, FinTech and Heating. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Noesis is based in Austin, Texas and around since 2011. Their site is noesis.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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