NICE inContact

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Call Center, Consumer Electronics, Customer Service and Machine Learning. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

NICE inContact is based in Sandy, Utah and founded in 1997. More on niceincontact.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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