NetSapiens

NetSapiens simplifies the delivery of voice and multimedia services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Telecommunications and VoIP. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

NetSapiens is based in La Jolla, California and around since 2002. More on netsapiens.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with NetSapiens, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.