Netmender

Netmender is an IT firm dedicated to consultation, on-site tech support, remote assistance, human resources, virtualization & system repair. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Consulting and Virtualization. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Netmender is based in Dumfries, Virginia. More on netmender.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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