NCE

NCE is a manufacturing firm that manufactures and sells DCC systems, including controllers, decoders, and accessories for model trains. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Electronics, Manufacturing and Semiconductor, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

NCE is based in Webster, New York. You can read more at ncedcc.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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