Navicure

A Duluth, Ga.-based provider of cloud-based claims management and patient payment solutions for physician practices and hospitals. That is the short version of Navicure. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service, Health Care and Insurance. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

Navicure is based in Duluth, Georgia. More on navicure.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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