Navaera

Navaera specializes in knowledge management services designed to help companies improve operational efficiency & gain competitive advantage. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Risk Management, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Navaera is based in Middlesex, New Jersey. Their site is navaera.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Navaera, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.