National Public Safety Group

National Public Safety Group is a concierge consulting firm solely focused on public safety software projects in the United States. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting, Professional Services and Public Safety, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

National Public Safety Group is based in Aberdeen, North Carolina. You can read more at nationalpsgroup.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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