MosaicVoice

MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Put simply, it is about solving a specific business problem with software.

Who is it for? Mostly teams in its space. They also list Call Center, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

MosaicVoice is based in Oakland, California and founded in 2020. More on mosaicvoice.ai.

Things worth asking about: pricing, support, and how it fits with the tools you already use. Ask for a trial on your own data, not a canned demo.

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