Monospace

Simplified social customer support. That is the short version of Monospace. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Monospace is based in Santa Monica, California and founded in 2012. Their site is monospacehq.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Monospace well, your review carries weight here.