Mindshare Technologies

MindShare Technologies offers employee engagement and customer feedback solutions in real-time. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service and Employee Benefits, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Mindshare Technologies is based in Salt Lake City, Utah and founded in 2002. You can read more at mshare.net.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Mindshare Technologies, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.