Microlog Corporation
Microlog Corporation is a telecommunications company and provides integrated voice response and computer...
Overview
Microlog Corporation is a telecommunications company and provides integrated voice response and computer telephony integration solutions. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.
Microlog Corporation is based in Gaithersburg, Maryland. You can read more at mlog.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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