Micro Analysts Associates

Micro Analysts Associates is a help desk product. MAA is providing software to fuel oil and propane industry. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, Energy and Fuel, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Micro Analysts Associates is based in Sarasota, Florida and founded in 1983. More on micro-analysts.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Micro Analysts Associates, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.