MiaRec

MiaRec is a global provider of SaaS call recording and workforce engagement solutions for contact centers and enterprises. The job it does: solving a specific business problem with software.

Who is it for? Mostly teams in its space. They also list Call Center, Natural Language Processing and Unified Communications, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

MiaRec is based in Campbell, California and around since 2007. Their site is miarec.com.

Before you commit, look at pricing, support, and how it fits with the tools you already use. Get the renewal terms in writing before the first invoice.

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