Metropolitan Telephone

Metropolitan Telephone provides voice, data, and cloud solutions for the education, financial, and hospitality industries. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Cloud Management, Customer Service, Telecommunications and Wireless. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Metropolitan Telephone is based in Walpole, Massachusetts and founded in 1977. More on mettel.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Metropolitan Telephone? Rate it.