MetaCaseDesk

MetaCaseDesk | A SharePoint based HelpDesk, Ticketing and Case Management Solution. The job it does: building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

MetaCaseDesk is based in Jersey City, New Jersey. You can read more at metacasedesk.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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