Merren

Merren is a multichannel survey and CX platform that helps users collect customer feedback via multiple channels. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service.

Merren is based in Austin, Texas and founded in 2001. You can read more at merren.io.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Merren, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.