McCann Investigations

McCann Investigations is a one source solution for comprehensive case management. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service, Legal and Security. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

McCann Investigations is based in Houston, Texas and founded in 1985. Their site is mccanninvestigations.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with McCann Investigations, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.