Matrix USA

Matrix USA builds bridges between the information technology markets in the US and Japan. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Consulting and Technical Support. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Matrix USA is based in Newton, Massachusetts and around since 1989. More on matrixusa.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Matrix USA, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.