Mass Markets

Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office. That is the short version of Mass Markets. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Consulting, so expect those to show up in the feature set. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

Mass Markets is based in Beverly, Massachusetts and around since 2015. More on massmarkets.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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