ManageEngine

ManageEngine makes efficient and thoughtful IT management software. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

ManageEngine is based in Pleasanton, California and around since 1996. You can read more at manageengine.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know ManageEngine well, your review carries weight here.