LogicNets

LogicNets provides decision support solutions for clinical decision, customer and tech support, health and safety. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Customer Service, Health Care, Health Diagnostics and Industrial Automation, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

LogicNets is based in Washington, District of Columbia and founded in 2004. Their site is logicnets.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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