LogicDepot

LogicDepot offers software solutions for business process improvement and customer support enhancement. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

LogicDepot is based in Richmond, Virginia and founded in 1999. More on logicdepot.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with LogicDepot, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.