LiveVoice

LiveVoice is a 24/7 On-Demand Customer Service outsourcing company. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention CRM, Internet of Things and Messaging. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

LiveVoice is based in Itasca, Illinois and around since 2016. You can read more at livevoice.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with LiveVoice, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.