LivePerson

LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Artificial Intelligence (AI), Business Intelligence and Customer Service, so expect those to show up in the feature set. As a large product team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

LivePerson is based in New York, New York and founded in 1995. You can read more at liveperson.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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