LiveChat

LiveChat offers software for real-time customer interaction and support on websites. The job it does: answering common questions automatically and routing the rest to people.

Who is it for? Mostly support teams with high volume. Alongside the main category they mention Chatbot. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

LiveChat is based in Boston, Massachusetts and founded in 2002. Their site is livechat.com.

Our checklist for this category: training sources, accuracy on your own docs, and escalation paths. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used LiveChat? Rate it.