LiveAnswer

LiveAnswer, Inc. offers a unified communication platform that integrates emails, SMSs, chats, and social media into one inbox. Put simply, it is about scheduling posts, replying to comments and reporting across networks.

It makes the most sense for social and community managers. They also list Customer Service, Social Media and Social Network, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

LiveAnswer is based in Miami, Florida. Their site is liveanswer.com.

Our checklist for this category: which networks are supported and whether approvals are built in. Get the renewal terms in writing before the first invoice.

If you have worked with LiveAnswer, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.