Live Print

Live print offers software that can be programmed to increase customer loyalty and revenue growth. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service and Loyalty Programs. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Live Print is based in Miami, Florida. You can read more at myliveprint.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Live Print well, your review carries weight here.