Linc Global

Linc Global's Customer Care Automation platform helps brands differentiate with real-time automated services and customer experiences. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Artificial Intelligence (AI), Big Data, Customer Service, E-Commerce and Machine Learning. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Linc Global is based in Sunnyvale, California and founded in 2013. You can read more at letslinc.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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