LeveragePoint Innovations

LeveragePoint Innovations provides SaaS-based solutions for customer value management operations in business-to-business companies. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Business Intelligence and Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

LeveragePoint Innovations is based in Cambridge, Massachusetts and founded in 2009. More on leveragepoint.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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