Leone Technologies

Leone Technologies is an IT support service company that offers technical helpdesk support, computer support, and consulting services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting and Technical Support, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Leone Technologies is based in Cherry Hill, New Jersey and around since 2003. You can read more at leonetechnologies.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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