Lee Technologies

Lee Technologies develops software products for IBM zSeries Operating Systems z/VSE, z/OS and z/VM. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service and Operating Systems, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Lee Technologies is based in Apopka, Florida and founded in 2005. Their site is ltisoftware.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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