Lattix Inc

Here is Lattix Inc in plain terms. Create and manage an accurate blueprint of your software systems and define, communicate, and control the intended architecture. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service and Product Design. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Lattix Inc is based in North Reading, Massachusetts and founded in 2004. More on lattix.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Lattix Inc, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.