Lance

Lance works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service and Hotel.

Lance is based in San Francisco, California. You can read more at lance.live.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Lance, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.