LabiDesk
LabiDesk is a customer support & sales prediction software
Overview
LabiDesk is a customer support & sales prediction software. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and Public Relations. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
LabiDesk is based in San Francisco, California. Their site is labidesk.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
The facts above come from public company records. The score will come from people like you. Used LabiDesk? Rate it.
Key features
Public Relations
Company
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