Kogent Systems

KOgent Systems specializes in application design, software development, IT management, UI/UX design, integration and operations support. The job it does: handling IT tickets, assets and changes in an organized way.

Who is it for? Mostly IT departments. They also list IT Management and UX Design, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Kogent Systems is based in New Paltz, New York. More on kogent-systems.net.

Our checklist for this category: self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

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