Knowledge Services

Knowledge Services provides workforce management solutions for federal, state and local governments. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Cloud Management, Consulting, Human Resources, Information Services and Service Industry. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

Knowledge Services is based in Indianapolis, Indiana and founded in 1994. Their site is knowledgeservices.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Knowledge Services, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.