Kipsu

Kipsu enables service-driven organizations to build deeper relationships with their customers through texting and digital messaging. The job it does: building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They also list Messaging, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Kipsu is based in Minneapolis, Minnesota and founded in 2010. More on kipsu.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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