KANA Software

KANA Software is a software company delivering cloud-based customer service solutions to large and medium-size organizations. Put simply, it is about building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They also list Cloud Computing and Developer Tools, so expect those to show up in the feature set. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

KANA Software is based in Santa Clara, California and around since 1996. More on kana.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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