Jivochat

Jivochat has developed an omnichannel application for customer support and online sales. Put simply, it is about keeping every contact, deal and follow-up in one place so nothing slips.

Who is it for? Mostly sales teams and founders who are tired of spreadsheets. Related areas on their profile: CRM, E-Commerce, Messaging, Mobile and Sales. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Jivochat is based in Wilmington, Delaware and around since 2012. More on jivochat.com.

Things worth asking about: pipeline stages, email sync, mobile app, and what reporting costs extra. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Jivochat? Rate it.