Itavio

Itavio is a mobile application that helps parents manage the amount of time their children play mobile games. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service, Gaming, Mobile, Mobile Apps and Predictive Analytics. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Itavio is based in New York, New York and founded in 2014. Their site is itavio.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Itavio, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.