iSteer

iSteer Technologies is providing dedicated software consulting and software based solutions to its customers. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Analytics, Consulting, Customer Service and Web Development. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

iSteer is based in Frisco, Texas. More on isteer.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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