ISOdx

ISOdx is a customer support solution for companies supporting hardware and software. With ISOdx, support organization tap a level of. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Hardware. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

ISOdx is based in Columbus, Ohio. Their site is isodxsolutions.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used ISOdx? Rate it.