IrisAgent

IrisAgent is a leader in customer support automation with AI-powered answers, tagging, and workflows to speed up Mean Time To Resolution. In practice that means building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

IrisAgent is based in Sunnyvale, California and founded in 2020. More on irisagent.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

If you have worked with IrisAgent, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.