Intercom

Intercom is a software company that creates modern customer service software that redefines how businesses support their customers. The job it does: running campaigns, content and ads for clients who do not have an in-house team.

Who is it for? Mostly small and mid-sized businesses. Alongside the main category they mention CRM, Marketing Automation and Sales Automation. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Intercom is based in San Francisco, California and around since 2011. More on intercom.com.

Before you commit, look at who does the work day to day, reporting cadence, and contract length. Ask for a trial on your own data, not a canned demo.

If you have worked with Intercom, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.