Interactive Intelligence

Interactive Intelligence is a technology-consulting firm with particular expertise in the areas of research and analysis. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting and Market Research, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Interactive Intelligence is based in Elkins Park, Pennsylvania and around since 2011. Their site is int2.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Interactive Intelligence, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.