Interactcrm

Customer Experience Management software company that helps enterprises better connect with customers across multiple modes of communication. That is the short version of Interactcrm. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Contact Management and Customer Service, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Interactcrm is based in Newark, California and founded in 2002. You can read more at interactcrm.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Interactcrm, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.